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Terms of Service

Last updated: July 1, 2026

1. Agreement to Terms

By accessing or using betterfeedback.dev and its services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these terms, you may not use the Service.

We reserve the right to modify these Terms at any time. Your continued use of the Service after changes constitute acceptance of the new Terms. Material changes will be announced via email or prominent notice on our website.

2. Service Description

betterfeedback is a SaaS platform that provides a visual feedback widget for websites. The Service enables end-users (site visitors) to capture visual feedback about web pages, including screenshots, element selectors, and optional voice recordings. We process this feedback and optionally generate developer tickets using AI triage.

The Service is provided on an as-is basis for use by our customers (account holders) and their end-users.

3. Data Processing Relationship

Important: When you use betterfeedback to collect feedback on your website, we act as a data processor and you are the data controller. You are responsible for:

  • Obtaining a lawful basis (consent, legitimate interest, contract, etc.) to collect feedback from your visitors
  • Providing clear, transparent notice to your visitors that you are collecting feedback via betterfeedback
  • Ensuring your privacy policy accurately describes the collection and use of feedback
  • Implementing appropriate data masking or exclusion rules to prevent capture of sensitive information (e.g., passwords, credit card numbers)
  • Complying with all applicable laws including GDPR, CCPA, PIPEDA, LFPDPPP, and others

A Data Processing Agreement (DPA) is available upon request and will be executed before processing of personal data governed by GDPR or similar laws.

4. Account Registration & Use

To create a betterfeedback account, you must:

  • Provide accurate, complete, and current information
  • Be at least 18 years old (or the age of majority in your jurisdiction)
  • Maintain the confidentiality of your account credentials
  • Restrict access to your account and notify us immediately of any unauthorized use

You are responsible for all activities occurring under your account.

5. Acceptable Use

You agree not to use the Service:

  • In any way that violates applicable national or international law
  • To collect feedback containing malicious, harassing, defamatory, or obscene content
  • To attempt unauthorized access, reverse-engineer, or hack the Service or our infrastructure
  • To transmit malware, viruses, trojans, or other harmful code
  • To impersonate any person or entity
  • To spam, abuse, or interfere with other users or the Service
  • To scrape, crawl, or automate access without explicit permission
  • To sell, resell, or redistribute the Service
  • To collect feedback in a way that violates your visitors' privacy or without proper notice and consent

6. Intellectual Property Rights

The Service, including its software, design, features, content, and functionality, is owned by Get X Media and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service solely for your business purposes.

You retain all rights to feedback content you submit through the Service. By submitting feedback to betterfeedback, you grant us a worldwide, non-exclusive license to:

  • Store, process, and display the feedback within your account
  • Perform AI triage and generate developer tickets (if enabled)
  • Use feedback data in aggregated, anonymized form for product improvement

betterfeedback and all related logos are trademarks of Get X Media. You may not use them without written permission.

7. Subscriptions, Billing & Payments

Billing Cycle: Your subscription will be billed in advance on a monthly or annual basis according to your chosen plan.

Automatic Renewal: Your subscription will automatically renew at the end of each billing period unless you cancel. You are responsible for canceling your subscription if you no longer wish to be charged.

Cancellation: You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing period. No refunds will be issued for partial subscription periods.

Price Changes: We reserve the right to modify subscription fees with at least 30 days' notice. Changes take effect at the start of your next billing cycle.

Late Payment: If payment fails, we may suspend your account until payment is received. Repeated payment failures may result in account termination.

8. Termination & Data Deletion

Termination by You: You may terminate your account at any time through your account settings. Upon termination, your account will be closed and you will lose access to the Service.

Termination by Us: We may terminate or suspend your account immediately, without prior notice, for:

  • Breach of these Terms
  • Non-payment or repeated payment failures
  • Violation of law or use of the Service for illegal purposes
  • Abuse or violation of our acceptable use policy
  • Any reason, at our sole discretion

Data Deletion: Upon account termination or deletion, all feedback, screenshots, and associated personal data will be permanently deleted within 30 days, except where required by law to retain records.

9. Warranty Disclaimer

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND COURSE OF PERFORMANCE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • We will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill
  • Our total liability for any claim arising from the Service will not exceed the fees you paid in the 12 months preceding the claim
  • We are not liable for any third-party content, links, or services
  • We are not liable for loss or unauthorized access to your feedback or data

11. Indemnification

You agree to indemnify, defend, and hold harmless Get X Media and its officers, employees, and agents from any claims, damages, or costs (including legal fees) arising from your breach of these Terms, your use of the Service in violation of law, or your collection of feedback without proper legal basis or notice to your visitors.

12. Availability & Service Level

We strive to maintain high availability of the Service, but we do not guarantee 100% uptime. The Service may be temporarily unavailable for maintenance, updates, or due to circumstances beyond our control (including force majeure events).

Service level details and any available credits are described in our Service Level Agreement, available upon request.

13. Third-Party Services & Integrations

The Service integrates with third-party services including Cloudflare, Deepgram, and Anthropic. Your use of these services is subject to their respective terms and privacy policies. We are not responsible for these third-party services or their availability.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of Canada, without regard to conflict of law principles. Any dispute shall be resolved through binding arbitration in the province of British Columbia, Canada, unless prohibited by local law.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full effect.

16. Contact Us

For questions about these Terms or to request a Data Processing Agreement:

Legal Inquiries:

Email: [email protected]

Operated by Get X Media.