betterfeedback uses the following sub-processors to deliver, secure, and improve our service. Under applicable data protection laws (GDPR, CCPA, PIPEDA, etc.), you have the right to know which third parties process your data.
| Sub-Processor | Purpose | Location |
|---|---|---|
| Cloudflare | CDN, DDoS protection, R2 object storage (screenshots), DNS | United States / European Union |
| Deepgram | Voice transcription from audio recordings | United States |
| Anthropic | AI-powered feedback triage via Claude Haiku API | United States |
| SendGrid | Transactional email delivery | United States |
| Twilio | SMS delivery for account notifications | United States |
| Hetzner | Cloud hosting, PostgreSQL database, infrastructure | Germany |
International Data Transfers
Some of our sub-processors are located in the United States. For EU/EEA residents and customers subject to GDPR, international data transfers to the US are governed by Standard Contractual Clauses (SCCs).
By using betterfeedback, you acknowledge and consent to these transfers.
Data Processing Agreements
If you are subject to GDPR or other data protection laws that require a formal Data Processing Agreement (DPA), we provide one upon request. To request a signed DPA or to discuss sub-processor terms in detail, please email:
Email: [email protected]
Changes to Sub-Processors
We may add or remove sub-processors to improve our service. Where required by law (e.g., GDPR Article 28), we will provide advance notice of any material changes and offer you the opportunity to object.
This page will be updated with the current list of sub-processors. Last updated: July 1, 2026.